Returns & Exchanges

Due to the perishable nature of our products and legal regulations regarding the sale of alcohol, we are unable to accept returns on wine; however, we are committed to ensuring your satisfaction if you receive a damaged or incorrect order.

Return Process

• 1.
  Inspect Your Delivery

  Examine your shipment immediately upon arrival for any signs of breakage, leakage, or incorrect labels.

• 2.
  Contact Customer Care

  Reach out to our support team within 15 days of delivery with your order number and photos of the damaged or incorrect goods.

• 3.
  Verification Process

  Our team will review your claim and provide a resolution, which may include a replacement shipment or a credit to your account.

• 4.
  Proper Disposal

  Once your claim is approved, you may be asked to safely dispose of the damaged product as we do not require physical returns for spoiled or broken wine.